Terms & Conditions

Bowling Vision is committed to providing you with outstanding service. The conditions listed here will help us to achieve this.

The following Terms and Conditions will apply from 1st February 2024. These do not cancel previous agreements, but supersede them. Nor do they negate any Retention of Title agreements in effect prior to this date. In all cases “customer” shall read as “customer or his representative”

Ordering

1: Unless otherwise agreed in writing, all sales made by Bowling Vision Ltd are subject to the customer accepting these Terms and Conditions.

2: Orders may be placed using this online webshop, by email or via telephone to our Sales office. Bowling Vision cannot be held liable or accountable for any order placed but not received, nor for any claim relating thereto.

3: Should you require a purchase order number show on our invoice this needs to be declared at time of ordering.

4: Customers are responsible for ensuring the goods ordered are the correct part number, size, colour or other definition, quantity, as well as suitable for purpose. If in doubt contact our product specialists.

5: Any special orders or unique designs need to be made via email through which the customer agrees to all such details, pricing and payment schedule. Where a customer orders special orders or unique designs, once the Sales Order Confirmation is agreed, and the order is processed, the customer is immediately fully liable to the agreed total cost. Such orders cannot be rescinded or cancelled, and are subject to deposit and special payment conditions.

6: Bowling Vision Ltd may at its absolute discretion decline to accept an order, offer credit terms, or in cases of continuous default in complying with credit conditions contained herewith, require full pre-payment for goods.

Back orders

7: All goods are subject to availability. Any out of stock orders are automatically put on back order unless cancelled within seven days. If cancelled after seven days there will be a 25% cancellation charge. Back orders will be despatched as soon as the goods are made available.

New Customers

8: We either require cash in advance, credit card or a certified cheque covering the costs of all orders. To establish a credit account for subsequent orders please request and complete a new credit account application; available from our Sales Office: sales@bowlingvision.com

Prices and Payments

9: All product and part prices and specifications are subject to change without notice.

10: All prices quoted exclude shipping and VAT which will be charged at the applicable rates. These charges, including additional charges such as import duties or taxes, will be added to the appropriate invoice(s). Pricing in the price guide is in GBP Sterling or on request we can invoice in Euros or US Dollars. All sales are subject to currency fluctuations.

11: For all non-UK customers, the shipping terms are noted on our invoices. These are in accordance with the International Chamber of Commerce definitions and are also known as “Incoterms”. We are using their 2020 standards.

12: Unless an agreed credit account is in place, all UK customers will be required to pre-pay in full, as will any new customer for their first order.

13: All customers with credit facilities must pay within 30 days of invoice, or once the agreed credit limit is reached.

14: We accept payment by electronic payment method (preferred), cash, cheque or credit card. However, users of our webshop facility will need to pay either on account (by agreement), credit card or via bank transfer.

GBP Bank account details

Bank: HSBC UK Bank Plc, 19 Midsummer Place, Milton Keynes, Buckinghamshire, MK9 3GB, United Kingdom
If paying us in GBP from a UK bank account Sort code: 40 33 33 Account no: 12558130

If paying us in GBP from a non-UK bank account
Swift / BIC: HBUKGB4111L
IBAN: GB66HBUK40333312558130

Non-GBP Bank account details Bank: HSBC UK Bank Plc, 8 Canada Square 13 E04 01, London, E14 5HQ, United Kingdom
EUR a/c Swift / BIC (BIC11): HBUKGB41CM1 & IBAN: GB83HBUK40127676722131
USD a/c Swift / BIC (BIC11): HBUKGB41CM1 & IBAN: GB08HBUK40127676722123

15: We reserve the right to charge interest on all overdue balances at 3% per month compounded until the date payment is received in full. Interest is charged from the invoice date if payment is not made in 30 days.

16: Bowling Vision Ltd reserves the right to suspend or withdraw credit facilities at any time without prior notice.

Recovery Costs

17: Bowling Vision Ltd retains full title to all goods supplied to the customer until they are paid for. Partial payments will be retained as liquidated damages towards the cost of full recovery of the debt.

18: All costs, charges or expenses incurred by Bowling Vision Ltd recovering old debt will be recharged to the customer

Freight and Delivery

19: The stated Webshop checkout shipping costs are nominal and may change during order processing. Final delivery charges will be confirmed at invoicing. For orders paid by credit card or bank transfer, any additional shipping costs will need to be settled before the order can proceed.

20: Subject to availability, delivery will be made within 24 hours on receipt of order.

21: It is the customer’s responsibility to check goods upon arrival. Any damaged goods must be noted on the delivery receipt, detailing the extent of the damage and signed accordingly. If there is any loss or damage ask the driver to sign in agreement. In such cases we must be notified in writing within 2 days. Risk of loss or damage to the goods will then pass to the customer. Claims for non-delivery must be made to Bowling Vision Ltd within 5 days of the invoice date.

Collection of orders from Kettering or Hersden

22: Orders can be collected from our warehouse in Kettering or Hersden (depending on parts ordered) upon request, prior arrangement and during our normal working hours.

How to Return Products

23: Bowling Vision’s prior permission is necessary before any products are returned for whatever reason. Goods will only be accepted if returned within 14 days of the invoice date. There is a 25% re-stocking charge on all new and unused product returned to our inventory. Bowling Vision Ltd is not responsible for any resulting return carriage costs. For full details see our Returns Policy.

Warranty Procedure

24: Before returning any goods under warranty:

A: Identify the Bowling Vision Ltd invoice number which goods were purchased under.
B: Call Bowling Vision and quote this number with a brief description of fault.
C: Bowling Vision will send you a return authorisation form which must accompany goods. Goods arriving without this form will not be actioned.

25: Goods and products supplied Bowling Vision Ltd are guaranteed in accordance with the relevant manufacturer’s published warranty terms. Manufacturers will be the final arbiters in any claims, and Bowling Vision Ltd will replace any faulty product at the manufacturer’s behest.

26: All conditions, warranties, guarantees and representations, express or implied, whether by statute, common law or otherwise in relation to the goods (other than any liability Bowling Vision Ltd is not permitted by law to exclude or restrict) are hereby excluded.

27: In case of dispute the jurisdiction of the Courts in England and Wales apply.

Agreement

28: By placing an order with Bowling Vision Ltd you are agreeing to and are bound by the terms outlined here unless otherwise agreed in writing.

29: These terms and conditions are governed by the laws of the United Kingdom. Your statutory rights are not affected.