Mystery Service Audit

Get a fuller picture of your customer experience by engaging our team to undertake a mystery service audit. This audit is bespoke and shaped by the specific areas of interest to the venue manager. We will discuss with you in advance exactly which areas of the business you'd like us to focus on and what you'd like to achieve from the audit. This will enable us to plan a strategic approach to assessing the areas of particular interest.

We're able to offer this service in-venue or remotely.

Our in-venue audit typically includes:

• A mystery shopper site visit based around the specifications of the manager e.g. cleanliness, upselling, staff attitude, speed of service, responding to problems etc
• Review of how the venue is marketed online including social media and website presence
• Remote use of the online booking system
• Call to site to make a booking / make a request

Our remote audit typically includes:

• Review of how the venue is marketed online including social media and website presence
• Use of the online booking system
• Call to site to make a booking / make a request